Business English for Customer Care

Upper Madison College

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Tópicos do curso

Escuta, fala, pronúncia, leitura, escrita, vocabulário, gramática e activités

Horário da aula

Duração do curso
8 semanas
Datas de começo
04 nov 2024, 13 jan 2025 e 10 fev 2025
Aulas por semana
28 lessons per week (cada aula dura 45 min)
Dias da aula
segunda-feira - sexta-feira
Férias da escola
23 dez 2024 - 03 jan 2025

UMC não tem aulas nas datas de feriados acima. A escola não compensa estes feriados, por isso certifique-se de que escolhe a data do seu começo adequadamente.

Horário das aulas

Sessão da manhã
09:00 - 12:15
Sessão da tarde
13:00 - 14:30

O horário da turma pode mudar dependendo da disponibilidade e da época.

Descrição do curso

This program is designed for high intermediate and advanced level students who are trying to improv their English which will be essential in a modern business field.
This course is beneficial if you want to work in sales or customer service department of a company, or you might have direct contact with customers in a bank, hotel or restaurant. Or perhaps, you speak to customers on the phone from a helpdesk or a call center. In all these situations, you need language skills and specific techniques to be able to communicate successfully.
Business English for Customer Care (BECC) not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

Nível da aula

Intermédio
Intermediário avançado
Avançado
Irá realizar um exame de colocação no seu primeiro dia para determinar o seu nível da sua sala. Você também pode fazer este teste antes da sua chegada em Toronto.

Dimensão da turma

Médio 10 estudantes
Máximo 14 estudantes

Idade do estudante

Variedade de idades 14 anos de idade e mais velho

Certificado

Um certificado de conclusão será emitido no final do curso.
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reviews

Avaliações

86% recommendar

com base em 7 avaliações
5 estrelas
6
4 estrelas
0
3 estrelas
0
2 estrelas
0
1 estrela
1
Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Acomodações

"Was a nice experience and I learned so new things"

Kristof Ivancsy, estudante de Áustria

It was good, but I was in a lvl 11 class and it was to easy for me. Thats like the only thing I found bad. Everybody was nice to me...

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Duração do estudo
1 semana
Data de estudo
12 Aug 2024 - 23 Aug 2024
Recomendaria esta escola?
Sim
Esta é uma avaliação verificada. O aluno que escreveu a avaliação reservou o curso nesta escola através da Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
04 September 2024

Thank you Kristof for your review.
It was a pleasure having you at school and sorry regarding your level but we are placing students according to the placement test they do. sometimes test is not that accurate so we do have other measurements in place as to repeat the test after one week or if student gets high mark after 2 weeks, he/she would be moved to higher level. Unfortunately due to your short time registration, it was hard to fix such issue.
I really wish you the best in your future and would love to have you again for other programs.
Good luck dear Kristof.

"Clean, friendly, helpful and good to remember to."

Kristof Doboczy, estudante de Canadá

On the first day I was put in the wrong group but apart from that my experience with the school is very good. The teachers are kind, helpful, friendly and so are the students. Right now I can’t think of anything what I didn’t like. The school trips were also very good.

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Duração do estudo
3 semanas
Data de estudo
10 Jul 2023 - 4 Aug 2023
Recomendaria esta escola?
Sim
Esta é uma avaliação verificada. O aluno que escreveu a avaliação reservou o curso nesta escola através da Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
23 August 2023

Thank you kristof for taking the time to write a review. It is highly appreciated.
It was a pleasure having you this Summer.
On behalf of Upper Madison college, I would like to apologize for the first day mistake and the only excuse that we were super busy with the biggest intake during 2023 which push us to act fast to accommodate all the students needs at their first day and as a result I didn't take the time to read carefully the full instructions and sent you to the wrong group. Sorry again for this mistake.
UMC is happy that you had good time during your period of program and looking forward to have you again in the future.
Good luck

"Exceeded my expectations"

Eduardo Da Conceição Alves, estudante de Brasil

I liked all of the teachers so much. The environment was so good and all the staff were caring.

The school was located at an easily accessible region.

I loved my classmates; all of them came from different parts of the world.

My homestay was awesome. They were attentive and helpful. I recommend them.

I now feel more confident about my English skills. I have improved my English a lot.

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Acomodações
Duração do estudo
1 semana
Data de estudo
14 Sep 2015 - 25 Sep 2015
Recomendaria esta escola?
Sim
Esta é uma avaliação verificada. O aluno que escreveu a avaliação reservou o curso nesta escola através da Language International.

"I absolutely loved UMC for several reasons."

Kamilya Zhumayeva

First, the teachers and staff here were very good. They were always friendly towards students. From the very beginning, they did everything so students would feel home at UMC.

Second, I liked all my classmates! All of them came from different parts of the world, and by talking with them I learned more about different cultures and countries.

UMC was something new for me, and I am happy to have been part of this school!

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Acomodações
Duração do estudo
11 semanas
Data de estudo
13 Jul 2015 - 28 Sep 2015
Recomendaria esta escola?
Sim

"Excellent!"

Ada Yu

My experience at UMC was great! The staff there were very nice and willing to help whenever I needed their help. The teachers there were patient; if you had questions, they were more than happy to explain it to you. UMC is located right next to the subway station which made the commute easier. UMC also had an English only policy which encourages us to speak English as much as we can on campus. I think this really helped me with my speaking skills.

UMC is located in the centre of north Toronto - there's a big supermarket next to the school which was really convenient.

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Acomodações
Duração do estudo
11 semanas
Data de estudo
15 Jun 2015 - 4 Sep 2015
Recomendaria esta escola?
Sim

"Best experience in Canada"

Ariel Johh

I really liked UMC; it was my one my best experiences in Canada. The teachers were really friendly and helpful. I made friends with so many people from different countries. I have improved my English a lot. I now feel more confident about my speaking and writing skills.

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Acomodações
Duração do estudo
5 semanas
Data de estudo
8 Jun 2015 - 17 Jul 2015
Recomendaria esta escola?
Sim

"I really do not recommend this school"

louise FRANCOIS, estudante de França

If your journey is less than 1 month, don't waste your time in this school. Everyone is nice but the quality of classes is not good. A lot of teachers were absent and during some classes we just played games and watched movies.

The social activities were organized during the class time and not during the weekend. There were no free activities during the weekend.

I reserved a one week super intensive class (30 courses) and I almost did not have any classes. The school didn't want to reimburse me.

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As minhas avaliações para esta escola

Qualidade de ensino
Instalações escolares
Actividades sociais
Localização da escola
Duração do estudo
1 semana
Data de estudo
3 Aug 2015 - 10 Aug 2015
Recomendaria esta escola?
Não
Esta é uma avaliação verificada. O aluno que escreveu a avaliação reservou o curso nesta escola através da Language International.
UMC, Staff at Upper Madison College responded to this review.
27 August 2015

Hi Louise,

On behalf of UMC we would like to apologize for your unpleasant experience. We are sad to hear that you did not enjoy your time at UMC. Unfortunately, you came on a rare week. The week that you started, Monday was a Statuary Holiday, which is why you started on Tuesday, rather than on Monday, which your agent (Language International) informed you before you registered with the school. In addition, you arrived on the last week of the term, which is quite hectic. We have final exams, and activity day and a field trip. Which is probably why you feel there was not enough lessons.

We do not understand why you were expecting activities on the weekend because most schools do not provide such services. We apologize if you were misinformed.

In regards to teachers being absent, this did not happen as we had teachers conducting each class, each day.

Due to the circumstances, we offered you an extra day of classes to supplement the Statuary Holiday that you missed. Unfortunately, you decided not to come.

If you have any questions or concerns, please feel free to contact us at any time.

Thanks,

UMC Team

visa

Apoio para o visto

Não podemos solicitar vistos em nome dos estudantes. Contudo, a escola pode fornecer-lhe toda a documentação de que precisa para ajudar na solicitação do seu visto.

A sua carta de aceitação será enviada à sua residência a por correio normal sem nenhum custo para si. Se deseja receber o seu formulário por correio expresso, terá de pagar C$ 75 quando se inscrever.

Voos e transferência de aeroporto

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Toronto based on your budget, schedule and preferences.

Seguro de viagem

Estude no exterior sem preocupações com a cobertura de seguro de saúde e objectos pessoais da Language International. Quando reserva um curso conosco, pode optar por adquirir um plano de seguro internacional que cobre não só os seus cuidados de saúde mas também a perda dos seus bens pessoais. Tem de reservar o seu seguro com antecedência quando se inscreve.

Aprender mais sobre o nosso plano de seguro »

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Perguntas e respostas

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